User Profiles
 

P1 - Susan

P2 - DLF

P3 - Juan

P4 - Brian

P5 - Ted

P6 - Kumar

P7 - Jen

P8 - Gus

P9 - Nancy

P10 - Simone

P11 - Shivendra
 

Profile 6 - Kumar - wants to donate his used computer

Name: Kumar
Age: 31
Location: Mumbai, India
Sex: Male
Status: Married
Skills: IT
Computer Skills: Tech savvy
Free Time: Tends to work 50 hrs/week. Very little free time.
Background/Purpose: Kumar knows his computer is valuable in India. He wants to find a good organization that can really use it.

Agenda:

  • She has a specific activity in mind (finding an organization near him who is looking for a used computer)
How did she arrive at Service Space: Word of mouth

 

ServiceSpace Task Flow: